RTA manages customer expectations by innovative scheduling and realtime tracking of service person.


Considering future roadmap, converting idea to realisation was measure challenge while building RTA platform. Real time device position tracking and providing accurate arrival time was major technology challenges. Platform keeps customer engaged with realtime updates on the service persons arrival.


RTA is multichannel platform that support native Andriod, iOS apps and web channel. It’s build with mobile first strategy. Mobile device features like GPS, Contact List, Calendar etc are used to meet app requirement. Considering business projection and possibility of app going viral, backend API platform is build for the scale. GPS position tracking is refined for accuracy and add an Edge to the platform.